“Communication “Don’t be afraid to say – I don’t know”
So often we as leaders want to have all the answers or 90% clarity before we engage and communicate.
I supposed it has to do with not wanting to be wrong or being afraid to look stupid. COVID19 is so unpredictable; waiting for “certainty” might be in 2021.
These pointers have always helped me to navigate tricky communication situations:
· Be as transparent as possible – if something is going on that we can’t communicate, then provide a date by when we can📆
· Focussing on facts and what I do know for certain
· Sharing openly what I don’t know or am uncertain about
· Sharing possible outcomes, but only if I know that they are real courses of action
· Using a parking lot for the uncertain topics where we have no idea about the outcomes. Too much speculation leads to fear. 🅿️
· Being true to myself and honest when answering questions – even saying “this is my personal opinion”
· The next communication date
· Always communicate with empathy and consideration for how other individuals might be feeling💗
What other tips do you have for leaders to help with communication ❓
#covid19 #turbulenttimes #leadership #cfo
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