Recently someone asked if we should have empathy with someone’s personal situation when we are at risk of missing a deadline.
People are our most important asset. If we are not there to support them in their need, why should they give us their brilliance and extra effort next time.
We are often very analytical and not in touch with our emotions in business.
A coachee recently asked how he could show genuine empathy? He mentioned some people are good at faking it and using the right words.
↗️Cognitive – where we understand the other person’s perspective
↗️Emotional – the ability to feel what another person feels
↗️Empathetic concern – the ability to sense what someone else needs from us.
The solution is to put ourselves for a moment in the other person’s shoes. This is not what I think and feel in their shoes, rather what they think and feel.
I learnt people don’t want to do a bad job. Sometimes circumstances are against them, they are in the wrong role or need more support in executing. My role as leader is to find out why and help solve it for everyone.
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I understand the pressures facing finance professionals: Prioritisation, career progression, leadership & people dynamics.
For a third of my career, I was operating at only half my potential. I was differentiating myself through my analytical mind. I had not yet learnt how to be a transformational and inspiring people leader. I realised from working with thousands of leaders for some big brands; Investec, KPMG and BMW, that greater impact can be found through a focus on people and leadership dynamics. I am an experienced C-Suite executive, non-executive director, entrepreneur, author and international speaker with more than 22 years of corporate experience. As the former CFO and CHRO of BMW UK Ltd. and BMW Financial Services Ltd., I understand the financial language of business, strategy, and risk and the pressures facing finance professionals. My vision is to help organisations and leaders to engage their people effectively. I have led and implemented award-winning cultural transformation programmes in multiple industries. I published my first book, “The Authenticity Dilemma Resolved®” in November 2016; which captures my experiences of working with thousands of leaders to increase their confidence and help them bring more of their real selves to all interactions to become inspiring, transformational leaders. I am passionate about helping to develop the generation of finance leaders; who have the mindset to thrive in the Fourth Industrial Revolution.
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